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.: Returns / Exchange :.
If you wish to return an item purchased on modernengine.com, please follow the steps below.
Please fill out the returns section of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure you retain a copy of the invoice for your records. If an exchange is desired, please fill out the exchange information and include your credit card number.
For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
modernengine.com
Returns Department
701 Sonora Ave
Glendale,CA 91201
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry; return shipping fees are not refundable. In the case of damaged items, please refer to our section on Damaged Items.
Your return will be processed promptly upon it's arrival and all exchanges will be shipped via standard ground shipping. Generally, processing and transit time for exchange packages is 7-10 full business days from the time your exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of the status of your return by e-mail.
If you have questions regarding your return, please contact a Customer Service Specialist by phone at 1-818-409-9494 or by e-mail at custservice@modernengine.com.
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